Yarn Feedback

[Knit Picks Admin]

Have comments or questions about Knit Picks yarn? Feel free to post them here!

If you have any problems with your Knit Picks yarn, please contact Knit Picks Customer Service at 1.800.574.1323. Thanks!

[Susan the Blue Lake Knitter]

Alli,

Keep in mind that Cadena is a bulky weight yarn. It comes in 110 yard hanks, which means you will need to wind it into a ball, which takes a little time. Most of the balls of yarn from Knit Picks are about the same length as the Cadena hank. I would think you could make a decent scarf with 2-3 hanks of Cadena, depending on the width of the scarf and what type of stitch you will be using.

Hope this helps a little,

Susan

[kerryokie]

I wish they had said the imagination yarn was not machine washable before I knitted and washed my socks. Now they are not wearable as they are partially felted.

[Susan the Blue Lake Knitter]

We all live and learn. The washing instructions should have been on the package. Hope they didn't make a mistake.

[kerryokie]

Originally Knit Picks did state when I actually purchased the yarn that it was machine washable, however they have now amended the description of the yarn. The mistake was not mine.

[Peggy Stuart]

The current catalog says it's machine washable and dryable. Is that a misprint, or has the yarn changed?

[Knit Picks Admin]

The care instructions have changed. Imagination was designed to be machine wash and dryable, but we've found out that it actually felts a little if you care for it this way. When we found that out, we changed the care instructions. If you look at older sources of information, you will see the original care instructions.

[clockworktomato]

I truly hate to complain, as I've been so happy with all of my Knitpicks yarn and I love having Knitpicks as a yarn resource, but I'm actually rather disappointed about this situation. I bought several hanks of Imagination when it was first released and recommended it to my many sock-knitting friends. However, thanks to the powers of Murphy's Law, I found out about the change to the care instructions well after I had already finished a pair of socks that were meant to be a Christmas gift. Hand-washing socks is simply not something I find appealing, and I wasn't going to foist it upon one of my friends, either, so I didn't use those socks as a gift. They're simply gorgeous, and the quality of the yarn and its colors is truly remarkable, which makes it all the more disappointing that they'll be a chore to care for. Had I made a sweater or scarf or gloves -- anything that doesn't require such regular, vigorous washing -- I wouldn't be the least bit upset. But I made socks with this yarn, as was intended by the labeling.

I definitely understand that mistakes happen, but I think this is a pretty big one. For one thing, it seems that discovering that the yarn wasn't machine washable could have warranted a prompt e-mail to the Knitpicks mailing list alerting us all of the mistake. That may have saved a few pair of already-felted socks. Further, perhaps giving those who had already purchased the yarn a coupon offer for a limited time or the ability to exchange it for another product, just as an apologetic gesture, would have been nice. I suppose I just think that, in the world of knitting, we can all agree that incorrect washing instructions on yarn are about as cringe-worthy as moths or incorrect gauge. It's not a slightly mismatched color, it's the difference between caring for a lovingly-made garment and rendering it unwearable.

Imagination was advertised as a machine washable sock yarn and that was the only reason I purchased it. I'd have stuck with Essential otherwise. Imagination is a gorgeous and wonderful yarn to work with and I'm genuinely disappointed that I won't be able to use my remaining hanks as I'd initially planned. I'm honestly not even sure what to do with them, at this point, as I only ordered enough of each colorway for a pair of socks, but they do look gorgeous in my stash.

I do feel confident that the Knitpicks crew will do their utmost to prevent this sort of error in the future, but I still just can't help feeling let down myself.

[kerryokie]

I had the same problem. I knitted a lovely pair of socks with the yarn. I loved the colors and the hand of the yarn and was looking forward to enjoying my socks for a long time to come. After washing my socks according to the original washing instructions, they felted enough that I have to struggle to put them on my feet and the stitch definition is gone. I also believe that the Knit Picks administration should have sent everyone whoordered this yarn a bulletin of some kind

[Tina]

We are very sorry to have inconvenienced all of you with the care instruction change for Imagination. You can return your skeins of Imagination for a full refund or credit toward other items.

Thank you for your suggestions for handling this problem in the future. We will definitely try to get the word out faster and better should it occur again (although we also really hope that it never happens again!).

Tina

[theblackhen]

Hi. I have a question that should go in the Knitter's Almanac group but since there hasn't been any activity there for a while I thought I could ask here. I wanted to make a Pi shawl and I've always thought Kelley's was so beautiful, which yarn did she use and how much did she need?

Thanks.

Denise

[Diedre]

The Imagination yarn care instructions have been revised to reflect our best advice for care. Over time we have found that the alpaca in the blend starts to felt after multiple machine washes. Although the current label says this yarn is machine washable, we have found that to preserve the fit of your socks, we now recommend that you hand wash only. We are correcting the labels as soon as possible.

[sckristin]

Okay, perhaps I am delusional and this never was the case, but I thought there used to be links for suggested projects for use with each yarn on its page. Since I am more of a "fiber first" kinda knitter, this would be a great way for me to justify my compulsive yarn acquisition disorder (CAYD).

Kristin's DH: "Kristin, what are you going to make with all this yarn?"

Kristin: "Oh, I don't know, but it just felt so good. It is much better to have it here than try to find it again." (NOT the right answer to give DH)

vs

Kristin: "Oh, here are the patterns! Come look at them with me. I thought this cable would show really well....." (DH looks around frantically for escape.)